Refund & Exchange Policy – Owlsky

At Owlsky, we are committed to ensuring your complete satisfaction. If you are not entirely happy with your purchase, we offer a simple and transparent Return and Exchange process.

Eligibility for Return & Exchange

We accept returns and exchanges under the following conditions:

• The item must be unused, unwashed, and in original condition.

• Tags and original packaging must be intact.

• The request must be initiated within 7 days of delivery.

• Only regular-priced items are eligible. Sale or discounted products are non-returnable unless defective or damaged.

Exchange Policy

We allow exchanges for:

• Size issues (if the requested size is available).

• Manufacturing defects or wrong product received.

Process:

1. Raise an exchange request via email at support@owlsky.in or WhatsApp.

2. Mention your Order ID, reason for exchange, and preferred size.

3. Our team will confirm the availability and arrange a reverse pickup if applicable.

Return & Refund Policy

Returns are accepted for:

• Wrong item received

• Manufacturing defects

• Product not as described

Note: We do not accept returns for reasons such as change of mind, personal dislike, or minor color variation due to screen display differences.

Refund Process:

• Once we receive and inspect the returned item, we will notify you about the refund approval.

• Approved refunds will be processed to the original payment method within 5-7 business days.

Reverse Pickup & Shipping

• We offer free reverse pickup for eligible exchanges/returns in serviceable pin codes.

• If reverse pickup is not available, the customer must self-ship the product to our address.

• In case of self-shipping, shipping charges are non-refundable.

Non-Returnable Items

• Sale / Clearance / Discounted products

• Items damaged due to misuse or neglect

• Customized or altered garments

How to Request a Return or Exchange

Email us at support@owlsky.in or message on WhatsApp +91-XXXXXXXXXX with:

• Order ID

• Product images (full and defect close-up if applicable)

• Reason for return/exchange

Our team will respond within 24–48 hours with the next steps.

Important Notes

• All returns are subject to inspection.

• Repeated return requests from the same customer may be declined at our discretion.

• Owlsky reserves the right to deny any return/exchange if the product fails to meet our return criteria.

Need Help?

For any further assistance, feel free to contact our customer support:

Email: support@owlsky.in
Phone: +91-XXXXXXXXXX
Business Hours: Mon–Sat, 10 AM to 6 PM (IST)

Updated on: July 7, 2025